Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
Subject: Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) ModernizationSolicitation Number: 26-12-APMONotice Type: PRESOLNAICS: 541611Notice Published: 07-14-26Response Due: 02-20-26Agency: Department of the TreasuryOffice: INTERNAL REVENUE SERVICEContact: Ana Rollins This email address is being protected from spambots. You need JavaScript enabled to view it.Office Address: KEARNEYSVILLE, WV 25430Place of Performance: Atlanta, GA Related Notices:
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The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting. February 12, 2026, the amendment 1 to the attachment 4 and the RFI submission instructions are posted. July 7, 2026, this requirement will be competed through a GSA Governmentwide Acquisition Contract (GWAC); therefore, no additional information will be posted on SAM.gov.